Different ISPs and regional operations operate under different dispatch philosophies. Some prefer open "swarm" dispatching where technicians self-claim any available ticket, while others require strict centralized dispatch by a supervisor. ConnectCare empowers managers to switch between operational postures dynamically from the Configuration Tab in tenants.html.
| Policy Switch | Default | When Enabled (1) | When Disabled (0) |
|---|---|---|---|
tech_can_view_closed |
1 (ON) |
Technicians view the "Closed Today" tab and resolution history. | "Closed Today" tab hidden; closed tickets filtered out from API. |
tech_can_claim_unassigned |
1 (ON) |
Technicians can self-claim unassigned work orders with 1 tap. | Self-claim hidden; unassigned tickets only assignable by managers. |
tech_can_view_peer_wip |
0 (OFF) |
Reveals "Team Queue" tab to view peers' active in-progress jobs. | "Team Queue" hidden; technicians only see tickets assigned to them. |
tech_max_concurrent_wip |
3 |
Slider (1 to 10). Caps maximum simultaneous tickets in progress to prevent ticket hoarding and delay inflation. | |
tech_require_punch_in |
1 (ON) |
Technicians must punch in before claiming or servicing tickets. | Technicians can service tickets without daily attendance punch-in. |
tech_require_premises_gps |
1 (ON) |
Ticket closure blocked until GPS arrival check-in is logged. | GPS arrival check-in is optional before closure. |
tech_require_optical_dbm |
0 (OFF) |
Mandates measured optical power reading (dBm) before closure. | Optical power reading is optional in the resolution modal. |
ConnectCare interfaces directly with your physical Optical Line Terminal (OLT) and Outside Plant (OSP) distribution hierarchy to detect degraded fiber links before subscribers log complaints.
| Setting Parameter | Key | Default | Description |
|---|---|---|---|
| Enable OLT Sync | olt_sync_enabled | 1 (True) | Master switch for active optical telemetry ingestion. Enabled tenants are scanned every five minutes. |
| OLT API Base URL | olt_api_url | http://localhost:3000 | Target gateway URL running the OLT Management Tool. |
| OLT API Token | olt_api_token | Optional | Shared Bearer secret used for OLT API requests and authenticated OLT callbacks. |
| Degradation Threshold | olt_attenuation_threshold | -23.50 dBm | Optical Rx power below which ports are classified as degraded. |
| Auto-Generate Tickets | olt_auto_ticket_degraded | 1 (True) | Creates proactive CC-OPT-XXXXXX tickets automatically. |
| Staff Notify Channel | olt_manager_notify_channel | WhatsApp + In-App | OLT alarms notify staff only: in-app notifications for active staff and WhatsApp messages to tenant administrators. |
The generated 256-bit value is saved in ConnectCare only after you save the tenant settings. Generating and saving another value rotates the secret; update the OLT tool to the same value or its authenticated requests/callbacks will fail.
Passive optical splitters (1:8 PLC) have no IP addresses. ConnectCare queries the OLT management endpoint (/api/platform/dashboard/pon-ports), maps subscribers to their outside plant terminal (FAT box) and physical splitter port, and checks optical DDM power levels. When attenuation exceeds the configured threshold or session flapping occurs: