📖 ConnectCare Documentation Hub
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Feature & Subfeature Documentation Library

Explore dedicated, modular reference manuals for each ConnectCare system module. Read step-by-step guides, operational rules, API endpoints, and troubleshooting workflows.

🎫
1. Complaints Lifecycle & SLA Management
End-to-end complaint lifecycle from omnichannel intake to resolution, real-time SLA countdowns, and chronic customer flap intelligence.
  • Omnichannel WhatsApp & Web Intake
  • 4-Stage Operational Ticket Lifecycle
  • Dynamic SLA Timer & MTTR Analytics
  • Chronic Customer Flap Detection
  • Automated WhatsApp Closure & Reopen
Read Full Feature Manual →
⚡
2. Network Outages & Geo-Spike Intelligence
AI-assisted anomaly clustering for detecting localized fiber cuts, automated customer holding advisories, and mass restoral broadcasts.
  • Automated Geo-Spike Clustering (≥5 in 60m)
  • Master Outage Incident Console
  • Inbound WhatsApp Holding Messages
  • One-Click Mass Restoral & Synchronized Closure
Read Full Feature Manual →
📱
3. Field Staff App & Mobile Workstation
Dedicated mobile-first portal and Android APK wrapper for field crews with hardware GPS check-in, optical power metering, and photo proofs.
  • Native Android Wrapper (android-staff-app)
  • Mobile Number, WhatsApp OTP & Personal PIN Setup
  • Daily Shift Attendance Punch-In/Out
  • Unassigned Work Order Self-Claim Queue
  • Customer Premises GPS Arrival Check-In
  • Optical Signal Power (dBm) Verification Gate
  • Photo Proof Upload with ≤100KB Compression
Read Full Feature Manual →
🛡️
4. Manager Governance & Field Policies
Manager-configurable switches for technician discovery, team visibility, active job concurrency limits, and operational verification gates.
  • Closed Ticket History Visibility Toggle
  • Unassigned Work Order Self-Claim Switch
  • Peer WIP Queue Visibility Control
  • Concurrency Limit Slider (1–10 Active Jobs)
  • Swarm, Balanced Hybrid & Strict Presets
  • Configurable Speedtest Probe Domain
Read Full Feature Manual →
🏢
5. Multi-Tenancy & Permission Audits
Strict tenant boundaries, global SuperAdmin jurisdiction, white-label branding, and immutable audit logs of role assignments.
  • Strict Account & Tenant Boundary Isolation
  • SuperAdmin Global Jurisdiction & Switcher
  • Immutable Audit Logs (user_permission_audit_logs)
  • AWS S3 Attachment Storage Partitioning
  • Meta Embedded Signup (Facebook Login for Business)
  • Field Engineer Provisioning & WhatsApp OTP Onboarding
  • Google SSO Join Requests & Tenant-Scoped Staff
Read Full Feature Manual →
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6. Customer Self-Service & Diagnostics
Public subscriber transparency tools including interactive WhatsApp bot, 4-stage visual progress stepper, and zero-auth line diagnostics.
  • 24/7 WhatsApp Conversational Bot
  • Public 4-Stage Visual Progress Stepper
  • Browser Line Diagnostics (connectivity-test.html)
  • Post-Resolution CSAT Satisfaction Feedback
Read Full Feature Manual →
📊
7. Analytics & WhatsApp Broadcasts
Executive decision-making analytics, technician efficiency leaderboards, and mass WhatsApp broadcasts with delivery and read receipts.
  • Real-Time Operations & SLA Compliance Analytics
  • Technician Efficiency Leaderboard & Scorecards
  • WhatsApp Delivery (Delivered) & Read Receipts (Read)
  • Mass Maintenance & Scheduled Outage Broadcasts
Read Full Feature Manual →
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8. Vernacular WhatsApp & Showcase
Multi-lingual WhatsApp intake in English, Gujarati, and Hindi, explicit confirmation, and a high-converting product showcase webpage.
  • Tri-Lingual Language Prompt (English, हिन्दी, ગુજરાતી)
  • Explicit Language Confirmation & DB Persistence
  • Dynamic Mid-Session Language Switching (ભાષા બદલો)
  • Enterprise Showcase Page (branding.html)
  • Real Authenticated UI Screenshots (≤ 100KB)
  • Customer 3-Step Walkthrough & Interactive Simulators
Read Full Feature Manual →