ConnectCare Help — Network Outage Intelligence & Geo-Spike Clustering

1. Overview & Operational Problem Solved

When a main distribution optical fiber cable is severed (e.g. by civil construction or fallen trees), dozens of subscribers in the same area report service outages simultaneously. Manually diagnosing each ticket overwhelms helpdesks. ConnectCare automates anomaly detection and groups localized complaints into a single Master Incident.

2. Subfeature Breakdown

Subfeature 2.1: Automated Geo-Spike Clustering

The anomaly detection engine (api/outages/engine.php) continuously scans inbound complaints by sector.

Threshold Trigger: $\ge 5$ complaints in the same geographical sector within 60 minutes.
Automatic Tripping: Creates a Master Outage record with severity HIGH and status DETECTED.
Auto-Linking: All subsequent complaints from that sector are automatically linked to the master incident.

Subfeature 2.2: Master Outage Incident Console

NOC engineers and managers manage the incident lifecycle through 4 states:

DETECTED: System has flagged a geo-spike cluster.
INVESTIGATING: Splicing crew dispatched to inspect optical distribution frames / OLTs.
WORK_IN_PROGRESS: Cable splicing or equipment replacement underway.
RESOLVED: Optical power restored to normal thresholds.

Subfeature 2.3: Inbound WhatsApp Holding Notices

When subscribers in an outage area message WhatsApp support, ConnectCare automatically sends an advisory:

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Automated Holding Message: "We are aware of a service interruption affecting Indiranagar Sector 2 (Master Outage OUT-398FA503). Our optical crews are actively working on repairs. Estimated restoration: 2 hours." Prevents thousands of repeated calls to frontline agents.

Subfeature 2.4: One-Click Mass Restoral & Synchronized Closure

When the manager marks the master outage RESOLVED:

All linked subscriber complaints automatically transition to Closed.
System broadcasts an automated WhatsApp restoration alert to all affected subscribers.
WhatsApp delivery and read receipts are monitored live in notifications.html.

Subfeature 2.5: Real-Time Field Splicer & Engineer Outage Broadcast Dispatches

Network incidents require immediate field awareness. ConnectCare automatically cascades outage events into technician notifications:

Automated Outage Dispatch: When an outage is declared or an automated geo-spike cluster trips, the backend automatically logs system broadcast notifications (notification_type = 'OUTAGE' or 'ESCALATION') targeted to ALL field engineers or the appointed lead engineer.
Urgent Red Heads-Up Alerts: Android app and mobile workstations display an urgent crimson heads-up banner with acoustic alarm tone and vibration.
Mass WhatsApp Broadcast Integration: Scheduled maintenance or localized fiber outage broadcasts dispatched from the notifications console simultaneously mirror into the field engineer notification queue.

3. API Verification Command

curl -X POST https://api.radhicorp.net/api/outages/manage.php \ -H "Content-Type: application/json" \ -H "Cookie: PHPSESSID=your_session" \ -d '{ "action": "RESOLVE", "outage_id": 12, "auto_close_tickets": true, "broadcast_restored": true }'