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✨ ConnectCare Platform 2.0 • Zero-Friction ISP Operations

Engineered for Simplicity.
Built for Lightning-Fast Resolution.

Empowering broadband ISPs, field technicians, and subscribers with seamless multilingual WhatsApp self-care, instant browser line diagnostics, automated outage spike clustering, and zero-trust mobile field desks.

Explore Web UI Showcase ↓ ⚡ Test Live Speed Diagnostics ↗
⚡ < 10s Zero-Install Diagnostics
🌐 3 Languages: Gujarati, Hindi, English
🔑 WhatsApp OTP & 4-Digit Staff PIN
🏢 Multi-Tenant Enterprise Isolation
📍 GPS Verified Field Resolution
Visual Platform Walkthrough

Clean, Intuitive Web UI Built for Speed

See how ConnectCare transforms complex ISP support tickets and field dispatches into a clean, effortless experience for operations teams and subscribers alike.

https://radhicorp.net/complaints.html
Complaints Management Dashboard UI
🔍 Click to Expand Screenshot
Operations Center

Real-Time Complaint Tracking & Outage Radar

An all-in-one command desk where support managers monitor live broadband tickets, filter by assigned engineer or status, and catch area-wide fiber cuts before customers even call.

  • ✓
    Multi-State Workflow: Color-coded badges for Registered, Work In Progress, Closed, and Escalated tickets with 1-click status transitions.
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    Geo-Outage Spike Correlation: Auto-groups 3+ complaints in the same area into an active Outage event, suppressing redundant calls.
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    Audit-Ready Case Notes: Complete chronological timestamped logs showing technician assignments, internal notes, and customer interactions.
How Customer Benefits: Subscribers receive automated WhatsApp notifications at every lifecycle stage. No customer is ever left wondering about their ticket status.
https://radhicorp.net/tenants.html
Field Engineer Addition & Staff Management UI
🔍 Click to Expand Screenshot
Staff Management

1-Click Field Engineer Onboarding & WhatsApp OTP

Managers can onboard technicians in 10 seconds. The platform automatically generates a cryptographic 6-digit WhatsApp OTP sent directly to the technician's registered mobile device.

  • ✓
    Automated WhatsApp OTP: Zero manual credential emailing. 6-digit OTP dispatched instantly with 24-hour validity.
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    Self-Service 4-Digit PIN: Engineers set their personal 4-digit PIN on first login and can reset anytime via self-service WhatsApp OTP.
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    Granular Manager Visibility Policies: Configurable toggles per tenant to control if technicians see closed counts, unassigned queues, or peer WIP tickets.
How Customer Benefits: Strict identity verification guarantees that only authenticated, background-cleared ISP field technicians visit customer premises.
https://radhicorp.net/connectivity-test.html
Network Connectivity Diagnostics UI
🔍 Click to Expand Screenshot
Customer Self-Service

Zero-Install Network Connectivity & Speed Diagnostics

Say goodbye to forcing customers to download third-party speed test apps. A single tap from WhatsApp opens a secure browser test measuring latency, DNS, packet loss, and download bandwidth.

  • ✓
    4-Stage Diagnostic Suite: Validates Server Gateway reachability, DNS query times, round-trip ping latency, and actual download throughput.
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    Automatic Ticket Linkage: Diagnostic reports attach straight to the open complaint record using cryptographically signed tokens.
  • ✓
    Automated Self-Resolution: If the connection tests healthy, customers are offered instant 1-tap resolution, preventing unnecessary truck rolls.
How Customer Benefits: Subscribers diagnose line problems in under 10 seconds from any mobile or laptop browser with zero app installation required.
WhatsApp Cloud API • Vernacular Multi-Language
English हिन्दी (Hindi) ગુજરાતી (Gujarati)
🌐 ConnectCare Support

નમસ્તે! કનેક્ટકેર સહાયમાં આપનું સ્વાગત છે. કૃપા કરીને ભાષા પસંદ કરો:
1. English
2. हिन्दी (Hindi)
3. ગુજરાતી (Gujarati)

✓ ભાષાની પુષ્ટિ: ગુજરાતી
🔍 Click to Expand
Vernacular Accessibility

Native Gujarati, Hindi & English WhatsApp Bot

Break down language barriers. The ConnectCare WhatsApp bot confirms the user's preferred vernacular language first, saving preferences to customer profiles and presenting localized self-service menus.

  • ✓
    Language Confirmation Step: Automatically prompts new or returning subscribers to confirm English, हिन्दी, or ગુજરાતી.
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    Complete Vernacular Menus: Complaint registration (ફરિયાદ નોંધાવો), Status lookups (સ્થિતિ તપાસો), Reopen requests, and feedback ratings in native scripts.
  • ✓
    Switch Anytime: Customers simply type "ભાષા", "भाषा", or "language" to switch languages instantly.
How Customer Benefits: Every subscriber, regardless of linguistic background, can report faults and track broadband resolutions comfortably in their mother tongue.
Customer Guide

How Customers Make Use of Our Simple UI

Designed for 100% friction-free self-service. No apps to install, no passwords to reset, and no waiting on hold with call centers.

01
💬

Message on WhatsApp

Say "Hi" on the ConnectCare WhatsApp number. Select your preferred vernacular language (English, हिन्दी, or ગુજરાતી) with a single tap. Your language choice is remembered for all future visits.

Step 1: Contact in Your Language
02
⚡

1-Tap Line Diagnostics

If experiencing slow speeds, tap the "Connectivity Test" button directly in WhatsApp. Your phone browser opens a live speedometer measuring ping, packet loss, and speed—linking the report to your ticket automatically.

Step 2: 10s Browser Diagnostics
03
📍

Real-Time Resolution & Rating

Receive real-time WhatsApp updates when a technician is assigned. When the engineer resolves the fault on-site with GPS check-in and photo proof, you receive confirmation and rate the resolution from 1 to 5 stars.

Step 3: Verified Closure
Interactive Simulator

Experience the Simple UI Live

Test the interactive speed diagnostic engine and vernacular WhatsApp flows directly below.

0.0
MBPS DOWNLOAD
Server Gateway Pending
Latency / Ping -- ms
DNS Resolution Pending
Click "Run Test" to simulate the 4-phase broadband line diagnosis that subscribers run from WhatsApp.