Privacy Policy

At RadhiDarshi Ventures ("we", "our", "us"), operating the ConnectCare platform (accessible via https://radhicorp.net and https://api.radhicorp.net), we are deeply committed to protecting your privacy and personal data. This Privacy Policy outlines how we collect, process, store, and safeguard subscriber information in compliance with applicable data protection laws and the Meta WhatsApp Business Policy.

1. Scope of This Policy

This policy applies to all users of our broadband customer support portals, web applications, network diagnostic consoles, and conversational messaging services operated through the Meta WhatsApp Cloud API.

2. Information We Collect

We collect and process the minimum information necessary to provide telecom support, resolve broadband complaints, and fulfill bill inquiries:

• Identity & Contact Data: Customer name, verified WhatsApp mobile phone number (E.164 format), billing address, and premises type (Residential/Commercial).
• Broadband & Account Data: ISP Account Number, User ID, active subscription plan, IP address, and MAC/ONU hardware identifiers.
• Diagnostics & Network Health: Optical line signal levels (RX/TX optical power), ping latency, packet loss metrics, speed test results, and connection uptime status.
• Conversational & Complaint Records: Inbound WhatsApp messages, ticket complaint descriptions, technician dispatch notes, customer satisfaction ratings, and preferred communication language (English, Hindi, or Gujarati).
• Billing & Transaction Details: Invoice numbers, due amounts, billing cycles, and payment transaction references. We do not store credit card, debit card, or UPI PIN numbers.

3. How We Use WhatsApp & Meta Cloud API

ConnectCare integrates with Meta Platforms via the official Meta WhatsApp Cloud API to deliver zero-friction, conversational customer support:

• Subscriber Identification: When you initiate contact via WhatsApp, your verified mobile number is used as a secure identity anchor to retrieve your account details without requiring app downloads or passwords.
• Interactive Assistance: We process your conversational requests (text and interactive buttons) to automatically diagnose network faults and log service tickets.
• Opt-In and Consent: Customers initiate conversations voluntarily or provide explicit consent during ISP registration. A record of consent (consented_at) is securely retained.
• Opt-Out Mechanism: You can opt out of automated WhatsApp communications at any time by replying "STOP", "CANCEL", or "UNSUBSCRIBE".

4. Data Sharing & Third-Party Processors

We never sell, rent, or monetize your personal information. We only share data with authorized service providers under strict data processing agreements:

5. Data Security & Retention

We employ industry-standard administrative, physical, and technical safeguards:

• All communications between subscribers, Meta Cloud API, and our backend servers are encrypted using TLS 1.3 / HTTPS in transit.
• Databases are restricted behind hardened firewalls with zero-trust role-based access control.
• Customer conversation logs and diagnostic telemetry are retained only as long as necessary to fulfill service agreements and regulatory telecom compliance mandates.

6. Your Privacy Rights

You have the right to:

• Access and review the personal information associated with your broadband account.
• Request correction of inaccurate or incomplete contact details.
• Request deletion of your profile data, subject to statutory telecom record-keeping obligations.
• Revoke consent for WhatsApp notifications.

7. Contact Information & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our WhatsApp integration, please reach out to our legal and compliance desk: