Terms of Service

These Terms of Service ("Terms") govern your access to and use of the ConnectCare broadband customer service platform, web applications, technician dispatch tools, and conversational messaging services operated by RadhiDarshi Ventures ("Company", "we", "our", or "us").

By accessing our website (https://radhicorp.net), registering a complaint, or interacting with our automated WhatsApp Cloud API service, you agree to be bound by these Terms and our Privacy Policy.

1. Description of Services

ConnectCare provides specialized operational software for Internet Service Providers (ISPs) and their broadband subscribers, including:

• Broadband and telephone service complaint lodging, SLA tracking, and ticket updates.
• Automated fiber line diagnostic tests (optical power checks, ping tests, packet loss metrics).
• Vernacular conversational self-care over WhatsApp (English, Hindi, and Gujarati).
• Online broadband billing inquiries, invoice generation, and secure payment processing.
• Field engineer scheduling and on-premise service coordination.

2. WhatsApp Messaging & Conversational Terms

Our WhatsApp services operate in compliance with the Meta WhatsApp Business Policy:

• Scope of Messaging: WhatsApp messages sent to you include ticket confirmation alerts, technician dispatch updates, bill expiry notices, payment receipts, and automated diagnostic summaries.
• Opt-Out: You may discontinue WhatsApp notifications at any time by sending the word "STOP" or "UNSUBSCRIBE" in the chat.
• Standard Carrier Rates: Message and data rates from your mobile operator may apply.

3. Online Bill Payments & Recharges

When you choose to pay your broadband invoice or recharge your account through links provided via WhatsApp or the web portal:

• Payments are processed by certified third-party payment gateways compliant with RBI guidelines and PCI-DSS standards.
• Upon successful payment confirmation, ConnectCare automatically notifies your ISP’s RADIUS/AAA server to update your plan and un-suspend network access.
• Refunds for disputed transactions or duplicate payments are governed by your individual Internet Service Provider's billing and refund policies.

4. User Responsibilities & Acceptable Use

You agree not to:

• Provide false, deceptive, or misleading account numbers, names, or addresses.
• Use threatening, abusive, or obscene language toward support agents or field engineers.
• Attempt to interfere with, reverse-engineer, disrupt, or probe the security of our APIs or servers.
• Use automated scripts to overload or spam the WhatsApp webhook interfaces.

5. Intellectual Property

All rights, title, and interest in and to the ConnectCare software, portal interfaces, trademarks, and documentation are and will remain the exclusive property of RadhiDarshi Ventures.

6. Limitation of Liability

To the fullest extent permitted by law, RadhiDarshi Ventures shall not be liable for any indirect, incidental, consequential, or punitive damages arising from temporary broadband network outages caused by upstream telecom infrastructure, fiber cuts, power failures, or third-party payment gateway downtime.

7. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised "Last Updated" date. Continued use of our portal or WhatsApp bot signifies your acceptance of any revisions.

9. Contact & Support

For questions or assistance regarding these Terms, please contact: